Melbourne Airport Guide to Melbourne Tullamarine Airport (MEL)

Services Melbourne Airport

Melbourne Airport has some services to accommodate their passengers while waiting for their flight. 

Within the airport you can find basic services such as restaurants, cafés, shops, drink and food duty free shops, etc. 

Some of the services offered in all terminals are:

- Information desk
- Free Wi-Fi connection
- Toilets
- ATMs
- Luggage Claim
- Luggage & storage lockers
- Luggage wrapping
- Wheel-chair accessible toilets, travellators and lifts
- Wheel-chair renting service
- Baby care room
- Telephones
- Praying rooms
- Currency exchange
- Pharmacy

Additional services

- Hotel reservation at information desk
- Showers
- Smoking-allowed areas
- Health and Medical Centre

Lost property

You can contact your airline directly in case your baggage has been missed or damaged while your flight or in the airport: 

Jetstar: +61 3 8336 5511
Tiger: +61 3 9335 6991
Rex: +61 3 8346 0320
Virgin: +61 3 93391750
Qantas: +61 3 8336 4100

Travelers services, which handles lost items at T2, T3 & T4, is located at ground level of Terminal 2. Please contact for further details: +61 3 9297 1805. Opening hours: 7 am to midnight. 
Regarding lost items in Terminal 1, please call to +61 3 8336 4100
You can retrieve your items in the international desk at the ground floor of Terminal 2 having previously made an appointment. Please call to +61 3 9338 0099. 

Baggage Storage

Smartecarte company provides in Melbourne Airport baggage storage for any kind of item you need to store. It is located on the ground floor of Terminal 2. Opening hours: 5.00 am – 12.30 am daily. 

Travelers’ information Service
Also known as Melbourne Airport Visitor Information Centre, provides touristic and basic information about tours, events and hotspots from Victoria. You can find it on the ground floor at Terminal 2, nearby International Arrivals. 
This service can assist you with:
- Airport information (also terminal information)
- Flight information
- Special needs
- Car rental and reservations
- Transport services (Myki card)
- Accommodation reservation
- Local SIM cards purchase and recharge
- Tour bookings 
- Discounted attraction tickets

Opening hours: 7 am to midnight daily. 

For further information, please call to +61 3 9297 1805 / +61 3 8326 3347


Not feeling good? Don’t worry, in Terminal 1 next to the pharmacy there is the Melbourne Airport Health Centre which will provide you medical assistance.

They can offer you the following services:
- Immunizations
- Health screening 
- Work injury management
- Deep Vein Thrombosis prevention
- Physiotherapy services
- Pre-employment medical examinations

Opening hours: From 8 am to 5 pm Monday to Friday. Saturday, Sunday and public holidays is closed. Contact: +61 3 9338 8975.