Melbourne Airport Informational Guide to Melbourne Tullamarine Airport (MEL) - Non Official

Melbourne Airport Services

wi-fi

Free Wi-Fi is available at Melbourne Airport. To enjoy it, please log in at "Airport Free Wi-Fi".

Lost property

Travelers services, which handles lost items at T2, T3 & T4, is located at ground level of Terminal 2.

Please contact for further details: +61 3 9297 1805. Opening hours: 7 am to midnight. 

Regarding lost items in Terminal 1, please call to +61 3 8336 4100

You can retrieve your items in the international desk at the ground floor of Terminal 2 having previously made an appointment. Please call to +61 3 9338 0099. 

luggage Storage

Smartcarte company provides luggage storage in Melbourne Airport  for any kind of item you need to store.

It is located on the ground floor of Terminal 2.

Opening hours: 5.00 am – 12.30 am daily. 

Travelers’ information Service

Also known as Melbourne Airport Visitor Information Centre, provides tourist and basic information about tours, events and hotspots from Victoria.

You can find it on the ground floor at Terminal 2, nearby International Arrivals. 

Opening hours: Daily, 7 am to midnight. 

For further information, please call to +61 3 9297 1805 / +61 3 8326 3347

Medical

Not feeling good? Don’t worry, in Terminal 1 next to the pharmacy there is the Melbourne Airport Health Centre which will provide you medical assistance.

Opening hours: From 8 am to 5 pm Monday to Friday. Saturday, Sunday and public holidays is closed.

Contact: +61 3 9338 8975.

smoking area

There are no smoking areas inside Melbourne Airport Terminals. 

other services

-Information desk
-Toilets
-ATMs
-Luggage wrapping
-Wheel-chair accessible toilets, travellators and lifts
-Wheel-chair renting service
-Baby care room
-Telephones
-Praying rooms
-Currency exchange
-Pharmacy

Lounges

Terminal 1

Qantas Airways The Qantas Club: First level. Open from 05:00 to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Children’s area, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

Qantas Airways Chairman’s Lounge: Open from first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Conference rooms, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

Qantas Airways Domestic Business Lounge: First level. Open from 05:00 to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

Terminal 2

Plaza Premium Lounge: First level. Open from 06:00 to 23:00. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV. Please note it is a non-smoking facility.

Entrance fee: €34 / passenger (3 hours).

The American Express Lounge: Lower level. Open from 06:00 to 23:00. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Telephones. Please note it is a non-smoking facility.

Qantas Airways International First Lounge: Third level. Open from 05:30 to 18:30. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Spa, Flight monitors, Newspapers, Magazines, TV, Private rooms, Conference rooms, Internet terminals, Telephones, Printers, Copiers. Please note it is a non-smoking facility.

Qantas Airways International Business Lounge: First level. Open from 05:15 to 23:55. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Children’s area, Internet terminals, Telephones, Printers, Copiers. Please note it is a non-smoking facility.

The House, Home of Etihad Airways and Other Leading Airlines: Close to Gate 10. Open from 06:30 to 22:00. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Children’s area, Telephones. Please note it is a non-smoking facility.

Marhaba Lounge: Third level. Open from 05:00 to 01:00. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Spa, Flight monitors, Newspapers, Magazines, TV. Please note it is a non-smoking facility.

The Emirates Lounge: Third level. Opening hours may vary. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, TV, Internet terminals. 

Singapore Airlines SilverKris First Class Lounge: Lower level. Open from 3 hours before first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, TV, Internet terminals. Please note it is a non-smoking facility.

Singapore Airlines SilverKris Business Class Lounge: Lower level. Open from 3 hours before first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, TV, Internet terminals. Please note it is a non-smoking facility.

Cathay Pacific First and Business Class Lounge: First level. Open from 3 hours before first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

Air New Zealand International Lounge: Ground level. Open from 3 hours before first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, TV, Internet terminals, Children’s area, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

Terminal 3

Virgin Australia Lounge: Open 1h before first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

Virgin Australia The Club: Open 1h before first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV, Conference rooms, Internet terminals, Printers, Copiers, Telephones. Please note it is a non-smoking facility.

Terminal 4

The Rex Lounge: Second level, close to Gate 30. Open from 06:30 to 18:30. Services: Snacks, Alcoholic drinks, TV, Newspapers, Magazines, Telephones. Please note it is a non-smoking lounge.

Purchase your pass to Melbourne Airport lounges